Customer Support Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with our company’s customer support?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
3.
How easy or difficult was it to get the support you needed?
Very easy
Somewhat easy
Somewhat difficult
Very difficult
4.
How well did customer support meet your needs?
Very well
Somewhat well
Not so well
Not at all well
5.
How much time did it take us to resolve your customer support needs?
Much shorter than expected
Somewhat shorter than expected
About as long as expected
Somewhat longer than expected
Much longer than expected
6.
How could we improve the customer support experience?
7.
How long have you been a customer of our company?
Less than six months
Six months to a year
1 - 2 years
3 or more years
8.
How likely are you to purchase from us in the future?
Very likely
Somewhat likely
Not so likely
Not at all likely
9.
Do you have any other comments, questions, or concerns about our company’s customer support?