Overall, how would you rate your experience with our help desk?

Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

How well did we understand your questions and concerns?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

How well did we address your questions and concerns?

Extremely well

Very well

Somewhat well

Not so well

Not at all well

How much time did it take us to address your questions and concerns?

Much shorter than expected

Shorter than expected

About what I expected

Longer than expected

Much longer than expected

Do you have any other comments, questions or concerns?