Solution Satisfaction Survey
1.
On a scale of 0 to 10,
How likely is it that you would recommend this company to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
2.
Overall, how satisfied or dissatisfied are you with our products and services?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied
Very dissatisfied
3.
How well do our products and services meet your needs?
Very well
Somewhat well
Not so well
Not at all well
4.
How would you rate the quality of our products and services?
Very high quality
High quality
Low quality
Very low quality
5.
How responsive have we been to your needs?
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
6.
How could we improve our products and services?
7.
How long have you been a customer of our company?
Less than six months
Six months to a year
1 - 2 years
3 or more years
8.
How likely are you to continue using our products and services?
Very likely
Somewhat likely
Not so likely
Not at all likely
9.
Do you have any other comments, questions, or concerns?