Customer Satisfaction Survey Template
Used 634,000+ times
Use this template to learn how to keep your customers happy and turn them into advocates for your business.
Did your customers find what they were looking for? Were they satisfied with their purchase? And, are you asking the right questions to uncover the answers?
Half (49%) of CX professionals believe customer satisfaction has improved in the last six months, but only 18% of consumers agree. To grow your business, keeping customers happy is key. That begins with measuring and understanding their level of satisfaction.
Our expert-crafted customer satisfaction template helps you gather actionable insights. From identifying bugs and improving features to boosting conversions and loyalty, our survey questions will guide you in uncovering valuable feedback to strengthen your strategy.
How do customer satisfaction surveys work?
Understanding your clients and meeting customer expectations will help you offer better products and services day in and day out. How do you compare to competitors? Do customers feel like you offer value and quality? Would they recommend you to someone else?
Our customer satisfaction template can help you answer these questions and ensure that you're delivering a valuable customer experience. You can also customize our templates and add questions if there’s a part of the customer experience you want to explore more fully.
To create an online survey using the Customer Satisfaction survey template, just sign up or sign in to SurveyMonkey. You’ll be able to choose the template when you begin creating a survey.
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Survey analysis, no training required
Automatic results summaries, filters, custom dashboards, crosstab reports, text analysis, & more.
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Customer Satisfaction Survey Templates
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
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